Gemstones will be dispatched with 24hrs after order

SHIPPING POLICY 

Global delivery through FedEx or DHL services(Get it in 7-10 days)

- FREE SHIPPING FOR ORDERS OVER $150

- An extra $15 applies to orders less than $150

* Ensure Safe Delivery with Our Secure Packaging for Every Stone.

RETURNS & REFUND POLICY

- If unsatisfied with purchase, items can be returned for a full refund.

- You have to decide to return your purchased item(s) within 14 days of receiving the item. 

- FULL REFUND will only be given to items returned in original Condition.

- Return Shipping fees are non-refundable. We cannot accept damaged items.

Please contact us before you return items.

Photos and Videos.

We understand that when you shop with us, you expect the product you receive to closely match the images and descriptions provided on our site . At Bangkokgemsmarket, we take the utmost care to ensure that the colors in our product images are as true to life as possible.

Our team of experts works diligently to capture and display accurate representations of our products. We use high-quality photography equipment and lighting to depict colors as naturally as possible, aiming to minimize any discrepancies between the image and the actual product.

However, it's important to note that there may be slight variations in color due to factors beyond our control, such as individual screen settings, lighting conditions, or the natural variation in materials. We strive to provide you with the best possible visual representation of our products.

If you ever have any questions or concerns about the color accuracy of a product, our dedicated customer support team is here to assist you. We can provide additional information, answer your questions, and offer guidance to ensure that your purchase meets your expectations.

Your satisfaction is our top priority, and we are committed to delivering the highest level of quality and service. Rest assured we’re dedicated to ensuring a product images represent color as accurately, and naturally as possible.